FAQs
If you do not find the answer you are looking for, please send us your question at info@online-learning.com.
Course-related Questions
Q: Do you offer course credits or certification?
Q: Do I qualify to take your courses?
A: The recommended prerequisites are listed in the course descriptions. The Professional Technical Writing, Professional XML Authoring and Introduction to XML courses require no prerequisites. Contact us by
email if you would like more information.
Q:
How often do the courses run? When are they offered?
A: Courses start the first or second Monday of every month for all mentored courses except for the User Interface courses, which are held bimonthly.
Q:
If I am unable to complete my course due to circumstances, can I move to another session of the course?
A: Yes, if your personal circumstances prevent you from completing your course, you can email your instructor and he/she will arrange to move you to a later session.
Q: Do you offer e-learning course development and consulting?
Q:
Do you provide on-site instruction?
A: No. We do not provide on-site instruction.
Q:
Do you license your content to third parties or corporate universities for internal use?
Q:
Can I talk to the instructor before the course to ask questions?
A: Yes. If you would like to speak to the instructor before registering, please
send us your question by email. It will be forwarded to the appropriate instructor.
Q:
Who are the course instructors?
A: A small bio of the course instructor is provided on each course description page along with a few course testimonials.
Q:
Are there a maximum number of students per course?
A: There is no maximum. Additional instructors are added as necessary to ensure every student receives the appropriate amount of attention.
Q:
Do I need to buy any books or additional software?
A: No. The course materials are all online, so you do not need to purchase any books or software.
Q:
Do your courses run on a Mac?
A: All course material can be used with any web browser. The XML courses, Professional XML Authoring, Professional Technical Writing, Introduction to XML, and XSL Techniques use XMLSpy, which is PC only, for assignments. However, if you own a Mac, you can download
Oxygen XML Editor for your assignments. Students in the Professional Technical Writing course document a small application that is PC only. Students in the Professional Technical Writing course will need some access to a PC to do screenshots of the application, but they can use their Mac to author their assignments.
Q:
Can I take your courses if I don't live in North America?
A: Yes, you can take our courses if you don't live in North America. We have students from many different countries taking our courses. The courses do include some live chats, but you can usually access a log of the chat if you are unable to attend.
Payments, Refunds, and Discounts Questions
Q:
Is there a group rate discount structure available for your courses?
A: Yes. A discount is offered to groups of 5 or more who sign up the same month for courses with Online-Learning.com. Please
email us to receive your discount code.
Q:
How do I register if I think I qualify for a discount (group, association, returning student)?
A: Please
email us to receive your discount code.
Q:
Is there a discount for returning to take more courses?
A: Yes - after completing one course, you receive a discount on future courses taken at Online-Learning.com. Simply register and our system will identify you as a returning student.
Q:
What payment methods do you accept?
A: We accept checks, PayPal, Visa, Mastercard, Discover, and American Express.
Q:
What is your refund policy?
A: If you have not yet accessed the course, you can receive a full refund before the class starts. Once you have accessed your course, you will not be able to obtain a refund. You can, however, switch to a later session of the class at no additional cost if you are unable to complete the course during your session. You are entitled to one free transfer to another session of the same course. Subsequent transfers to later sessions of the same course will require an administrative fee.
Q:
How much will it cost to take a course?
A: You can find the course prices on the
Registration page and on each course description page.
Q:
What is your cancellation policy?
A: We reserve the right to cancel a course due to insufficient enrollment. If a course has insufficient enrollment, we will offer you the choice of a full refund or enrollment in a class at a later date.
Other Questions
Q:
How long have you been offering distance learning?
A: The company has been in operation since 1995. The founders have been involved in distance education for the last 25 years and the courses were initially developed and taught at universities and subsequently offered to business enterprises.
Q:
What do you use to develop your courses?
A: We develop and deliver our courses using XML technology.
Q:
Do you conform to IMS, SCORM and IEEE eLearning standards?
A: We are 100% committed to open standards and are actively involved in the early deployment of standards.
Q:
What do other students think of your courses?
Q:
What type of people typically take your courses?
A: Authors, writers, information designers, publishers, technical writers, web masters, web developers, and library personnel are usually present in each section of our courses.
Q:
What is your privacy policy?
University affiliations 
