Online Help System Design
Susan is fantastic and super understanding. The course is useful and practical. Excellent course!- Wilkie
Do you need to know how to plan a help system project? Do you understand the difference between writing online help and traditional technical documentation? Would you like to add online help to your list of writing and design skills? If so, then this course is for you!
Online Help System Design is an 8-week online course that will teach you how to design online help systems. The course provides you with an overall understanding of the online help design process and a detailed understanding of the skills and tasks performed at each phase of the process. There are three assignments in this course. Each assignment builds on the other so that by the end of the course, you will have built a small functioning help system using Microsoft's HTML Help Workshop.
View sample of course reading materials
Highlights:
- 8 weeks of one-to-one instructor mentoring
- Expert feedback on all assignments
- 270 pages of self-paced readings & interactive quizzes
- Downloadable HTML and PDF version of course materials
- Printable PDF version of course materials
- BONUS: Free access to self-paced HTML and XHTML Publishing course
Prerequisites
We expect that most students will have some experience using screen capture software and authoring basic HTML documents. If you do not have any previous experience with creating HTML documents, you should first review the HTML and XHTML Publishing course, which is included as a bonus.
Computing Requirements
- Microsoft HTML Help Workshop (included) or RoboHelp
- Graphics program for creating or editing images
- Email account and program
- Windows XP/Vista/7
Class Start Dates
— February 6
— March 5
— April 2
— May 7
Price
$349US/$349CDN
Check our discounts page before you register to see if you qualify for a discount!
About The Instructor
The instructor will guide you throughout the course by providing one-to-one mentoring. During the course, the instructor will answer your questions by email, provide you with feedback on your assignments, and lead optional text chat sessions to discuss the materials and assignments.
Susan Bodnik is the author and instructor for this course. She has over 10 years of experience in teaching and developing online courses. Susan holds a degree in English from the University of Waterloo with specialized focus in communications, rhetoric, and online learning. She is also an active member in the Society for Technical Communication.
Student Reviews
This Online Help System Design class is almost identical to a graduate level course that I took at a well-known university in Boston. -- Lisa
I'd also like to say that yours is a well designed course that exhibits some of the best examples of instructional design that I have seen. I'm looking forward to seeing how I do with the assignments. -- Janice
Susan is fantastic and "super" understanding. The course is useful and practical. Excellent course. -- Wilkie
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